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Terms and Conditions

Cancellations
You may cancel an order at any time prior to despatch.

Returns
We are happy to exchange your purchase, or refund the purchase price in full, if you are not completely satisfied with the product. Goods should be returned to us within 7 days of receipt. Refunds or exchange may be possible after 7 days, in some circumstances, but a 10% handling/re-stocking charge will apply. We are unable to offer a refund on sealed items such as CDs or software, where the item has been opened but is not deemed to be faulty. A refund or replacement will be given for defective goods, after examination. Postage charges will not be refunded unless the item is found to be faulty. Returns should be sent back to us in ‘as new’ condition, in the original packaging. We recommend using a recorded delivery service for your own protection.

Please report any fault within 7 days, and any transit damage within 3 days of receipt.

Guarantee
Our products are guaranteed against faulty manufacture for one year after the date of purchase. Damage or faults which arise as the result of inappropriate use are excluded from the guarantee. We offer a very reasonably priced repair service for items which require repair, but which are no longer under guarantee.
Please contact us for further details.

Payment
We only accept online payments via Sage Pay. We accept all major credit cards including; Visa, MasterCard, JCB, Laser, DIners Club and American Express as well as Solo or Maestro cards. Once we have received your order it will be processed for despatch. If you have any problems or need help please contact us for assistance.

Delivery
We aim to process your order within 24 hours (excepting holidays and when stock is depleted) but please allow up to 28 days for delivery. Delivery is via Royal Mail and UK orders are sent by 1st class post, recorded or special delivery, depending on value. Higher value overseas orders are sent by Royal Mail ‘Airsure’ (to countries where this service is available), or by Royal Mail ‘International Signed For’. Lower priced items are sent by standard Airmail. All orders will be processed once payment is received.

VAT
All prices shown exclude VAT.
VAT must be charged on the total cost of postage and packing on zero-rated VAT items, such as a book. Packages sent to non-EU countries, where VAT is not applied, may be subject to local Customs and duty charges.

 

 
 

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